Stratos Labs LLC

Revised: February 03, 2026

This Privacy Policy describes how Stratos Labs LLC ("Stratos Labs," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website at stratoslabs.ai (the "Website") or use our AI-powered Virtual Assistant telephone answering and call management services (the "Services").By accessing or using our Website or Services, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our Website or Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

Fill out a contact form or request a demo on our Website
Sign up for or use our Services
Communicate with us via email, phone, or other channels
Subscribe to our marketing communications

This information may include:

Name and contact information (email address, phone number, business address)
Company name and industry
Payment information (processed securely through third-party payment processors)
Account credentials (username and password)
Any other information you choose to provide

1.2 Information Collected Through the Services

When you use our Services, we collect and process the following types of information on your behalf:

Call Data: Phone numbers of callers, call duration, call recordings, call transcripts, and call metadata
Customer Interaction Data: Information provided by callers during interactions with our AI receptionist, including names, contact information, appointment requests, and messages
Usage Data: Information about how you and your callers interact with the Services, including features used, settings configured, and system performance metrics

1.3 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing activity, including:

Device information (IP address, browser type, operating system, device identifiers)
Usage information (pages visited, time spent on pages, links clicked, referring website)
Location information (general geographic location based on IP address)
Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our Services; to process your transactions; to manage your account; and to provide customer support.

Communication: To respond to your inquiries; to send service-related announcements; to provide technical support; and to send marketing communications (with your consent where required).

Business Operations: To analyze usage patterns and trends; to monitor and improve Website and Service performance; to develop new features and Services; and to conduct research and analytics.

Legal and Security: To comply with legal obligations; to enforce our terms and agreements; to protect our rights and property; to detect and prevent fraud, security incidents, and other harmful activity.

Marketing: To send promotional materials about our Services, special offers, and industry news (you may opt out at any time).

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf, including payment processing, data hosting, customer support, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Technology Partners: We use third-party AI and telephony platforms to deliver our Services. These partners process call data, recordings, and transcripts on our behalf under strict confidentiality and data protection obligations.

Business Transfers: If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

Legal Requirements: We may disclose information if required to do so by law or in response to valid legal processes, such as subpoenas, court orders, or government requests. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.

With Your Consent: We may share information for any other purpose with your explicit consent.

4. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account Information: Retained for the duration of your account plus a reasonable period thereafter for legal and business purposes.
Call Recordings and Transcripts: Retained according to your account settings and applicable legal requirements. You may delete call data through your account dashboard.
Marketing Communications: Retained until you opt out or request deletion.
Website Analytics Data: Typically retained for 12-24 months.

When information is no longer needed, we will securely delete or anonymize it.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and analyze Website usage.

Types of Cookies We Use:

Essential Cookies: Required for the Website to function properly. These cannot be disabled.

Analytics Cookies: Help us understand how visitors use our Website, including which pages are most popular and how visitors navigate the site.

Functional Cookies: Remember your preferences and settings to provide a more personalized experience.

Marketing Cookies: Track your activity across websites to deliver targeted advertising.

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some Website features.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and monitoring
Employee training on data protection and privacy
Vendor security requirements and audits

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete information.

Deletion: You may request that we delete your personal information, subject to certain exceptions.

Objection: You may object to our processing of your information for certain purposes.

Data Portability: You may request a copy of your information in a structured, commonly used format.

Withdraw Consent: If we process your information based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us at info@stratoslabs.ai. We will respond to your request within 30 days.

Marketing Opt-Out

You may opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us at info@stratoslabs.ai
Updating your preferences in your account settings

8. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Website with a new effective date. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: